1. Ownership of Site; Agreement to Terms of Use

These Terms and Conditions of Use (the "Terms of Use") apply to the Encompass Coaching web site located at www.encompasscoaching.co.uk, and all associated sites linked to www.encompasscoaching.co.uk by Encompass Coaching. The Site is the proporty of Encompass Coaching Ltd. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE. Encompass Coaching reserves the right, at its sole discretion, to change, modify, add of remove portions of these Terms of Use, at any time. It is your responbility to check these Terms of Use, periodically for changes. 

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2. Copyright; Restriction on Use

The content on the services, including wihtout limitation video, text. photos and graphics is protected under international copyright laws and is intellecutal property of us (Encompass Coaching Ltd). As such content may not be copied, modified, reproduced,republished, transmitted, offered for sale or redistrubted in any way without our prior written permission.

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3. Third Parties

We may provide links to other websites or internet resources for your convience only, and such links do not signify or imply our endorsement of other such websites or resource or its contents over which we have no control and do not monitor.

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4. User Registration

You may need to create an Encompass Coaching account to use all or part of our spotify service. Your username and password are for your personal use only and should in turn be kept confidential. You understand that you are responsible for  all use (Inclduing unauthroised use) of your username and password. Ecnompass Coaching may reclaim or require you to change your password or email for any reason.

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5. Acceptable Use

You may use the Encompass Coaching website and app only for lawful personal use and inaccordance with these terms, to search for and make service bookings and/or related purchases for yourself or non-commercially on behalf of a person who has authroised you to do so. Encompass Coaching may, in its sole discretion, terminate your right to use aforementioned websites, apps and services at any time and may take all available legal resource for actual or suspected violations of these terms. Including Cancellation of bookings made in violation of these terms and our Cancellation policy.

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6. Personal Data

6.1 -  All personal data collected at any point will comply with the Data Protection Act (2018), where by data will be:

• used fairly, lawfully and transparently

• used for specified, explicit purposes

• used in a way that is adequate, relevant and limited to only what is necessary

• accurate and, where necessary, kept up to date

• kept for no longer than is necessary

• handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage.

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6.2 - You as the customer, under the Data Protection Act (2018) hold the following rights with regard to your own personal data:

• be informed about how your data is being used

• access personal data

• have incorrect data updated

• have data erased

• stop or restrict the processing of your data

• data portability (allowing you to get and reuse your data for different services)

• object to how your data is processed in certain circumstances

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7. Cancellation Property 

7.1 - All payments for pre paid sessions must be made 72 hours prior to the start of the group/ camp to ensure correct coach to player ratios can be met and the session is viable. Any bookings cancelled before the 72 hour window will be due a credit or a refund in full.

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7.2 - If in the event a session is called off due to weather, a make up session will be provided at the end of term. If more than two sessions are cancelled and a make up session cannot be provided, the cost of one session can be carried across to another appropriate session booking in the week or a holiday camp booking. If this isn’t possible, a credit can be carried over to use against the following term’s fees.

 

7.3 - If a session has begun and has run for 15 minutes or more before the session has to be called off due to weather, no credit, make up session or refund will be due. - It is to the coaches judgement & discretion whether the session will go ahead in the event of ambiguous weather conditions.

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7.4 - The coach will always try and give notice of a minimum of one hour where possible if the session needs to be cancelled due to weather.

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7.5 - If the coach needs to cancel a session due to unforeseen circumstances unrelated to weather, a make up session will be provided at the end of term.

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7.6 - If a player cannot attend a pre paid group session, through no fault of the coach, no make up session, credit or refund will be due. - it is at the discretion of the head coach as to whether a refund or credit will be due if a player can no longer attend regular sessions, after making a pre payment and inside of the 72 hour period previously mentioned.

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8. Direct Debit Payments

8.1 Setting Up a Direct Debit

8.1.1. To use Direct Debit as a payment method, you must provide accurate and complete bank account details.
8.1.2. By authorizing a Direct Debit, you confirm that you are the account holder or have the authority to authorize payments from the specified account.
8.1.3. Payments will be collected in accordance with the schedule agreed upon during the setup process.

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8.2 Payment Schedule

8.2.1. Direct Debit payments will be processed on the agreed-upon date(s).
8.2.2. If a scheduled payment date falls on a weekend or public holiday, the payment will be collected on the next business day.

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8.3 Changes to the Direct Debit

8.3.1. If you wish to amend your Direct Debit details, such as your bank account or payment date, you must notify us at least 7business days before the next scheduled payment.
8.3.2. We reserve the right to adjust the payment amount or schedule in line with changes to your service agreement. Any changes will be communicated to you at least 14 days in advance.

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8.4 Failed Payments

8.4.1. If a Direct Debit payment fails due to insufficient funds or other account issues, you may incur additional charges as specified in our agreement.
8.4.2. We reserve the right to retry the payment or contact you to arrange an alternative payment method.

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8.5 Cancellation of Direct Debit

8.5.1. You may cancel your Direct Debit by providing written notice to us at least one month before the next scheduled payment.
8.5.2. Cancellation of your Direct Debit does not terminate your agreement with us. You remain responsible for any outstanding payments under the terms of your contract.

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8.6 Refunds

8.6.1. If an error is made in the collection of a Direct Debit, you are entitled to a full and immediate refund under the Direct Debit Guarantee (if applicable).
8.6.2. Refund requests must be submitted in writing and may require supporting documentation.

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8.7 Confidentiality and Data Protection

8.7.1. Your bank details and payment information will be handled securely and in compliance with applicable data protection laws.
8.7.2. We will not share your payment information with third parties, except as required to process payments or comply with legal obligations.

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8.8 Termination of Direct Debit by Us

8.8.1. We reserve the right to terminate your Direct Debit arrangement if payments repeatedly fail or your account breaches the agreed terms.
8.8.2. Termination will be communicated to you in writing.

8.8.3 If you wish to cancel your own direct debit, this is outlined in the direct debit cancellation policy.

9. Contact Information

If you have any queries regarding the aformentioned terms, please contact us at info@encompasscoaching.co.uk